Refaire helps hardware companies automate product technical support when issues require physical diagnosis. Technicians or customers' "facetime" to show and describe the problem, and Refaire uses vision, voice, and product knowledge to diagnose issues, guide troubleshooting, recommend the right parts or services, and escalate to a human with full session context.
Hi Everyone,
I'm Brett, co-founder of Refaire.
We built this after spending way too many hours poring through repair videos, dead-end Google searches, and AI sessions trying to fix things around our homes. The parts were hard to find, the troubleshooting guides were sparse or didn't match our situation, and support teams couldn't see what we were looking at. We knew there had to be a better way.
That experience drove us to build Refaire, an AI technician for the physical world.
We help hardware companies support their customers better: "facetime" experience capturing visual, audio, and voice data, guided troubleshooting, parts and service recommendations, and human handoff, if needed, with full context, all in one flow. The goal is faster resolutions for customers and lower costs for support teams, while helping brands recover revenue through parts and service when it makes sense.
We're especially looking for feedback from teams supporting appliances, electronics, mobility products, or anything else with a plug or a motor. If that's you, we'd love to hear what's broken about support today.
i really glad you included the human handoff with full context. nothing is more frustrating than explaining the whole problem to a bot and then having to repeat it all to a real person 10 minutes later. keeps the friction low for the user. @bblalock@Refaire
I'm not a technician, so I can't give you feedback from that perspective. As a user though, I think this app might be very useful. It feels like I can get way better support this way because the technician has better context of the thing that needs to be fixed. As non-technical I find it hard to explain things as well, so most of the time the technician has to come here and see for himself.
Great work, love it.
About Refaire on Product Hunt
“Multimodal AI Technician for the Physical World”
Refaire launched on Product Hunt on April 9th, 2026 and earned 95 upvotes and 5 comments, placing #34 on the daily leaderboard. Refaire helps hardware companies automate product technical support when issues require physical diagnosis. Technicians or customers' "facetime" to show and describe the problem, and Refaire uses vision, voice, and product knowledge to diagnose issues, guide troubleshooting, recommend the right parts or services, and escalate to a human with full session context.
Refaire was featured in Hardware (11.4k followers), Artificial Intelligence (466.4k followers) and Alpha (10 followers) on Product Hunt. Together, these topics include over 90.6k products, making this a competitive space to launch in.
Who hunted Refaire?
Refaire was hunted by Brett. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
Want to see how Refaire stacked up against nearby launches in real time? Check out the live launch dashboard for upvote speed charts, proximity comparisons, and more analytics.
Brett