Secure document collection for Intercom, Crisp and Zendesk. Files upload directly from customers to your own cloud storage - bypassing our servers entirely. Full control over where sensitive documents land, with custom branding and no 100MB limits.
We're introducing Fibre - secure file uploads for Intercom, with AI-powered document summaries to help support teams triage faster.
Fibre came out of a real pain point we hit using Intercom for support.
We needed customers to upload sensitive docs all the time - proof of address, ID verification, business documents etc. However, customers kept pushing back because they didn't feel comfortable sending sensitive files to Intercom. Not forgetting the privacy and GDPR challenges, and the 100MB limit for file uploads.
So what happened? Everyone just fell back to email. Which made things worse - unencrypted attachments flying around, compliance nightmares, documents scattered across channels.
That's why we built Fibre. The idea is simple: files go straight from the customer's browser via Intercom Messenger to your storage (Google Drive, with S3 and Azure coming soon). Nothing touches our servers or Intercom's. Customers stay in Messenger where the conversation already is, you get documents exactly where you need them.
Here's what makes it powerful: when a document arrives, our AI automatically generates a privacy-safe summary and posts it to the conversation. We detect and redact PII like names, emails, and account numbers before summarisation. This means your ops team can understand what's in a 50-page document without opening it, making triage dramatically faster.
It's early days, but we're excited about where this is going. Next up on the roadmap: Zendesk and Crisp integrations, plus S3 and Azure storage options.
Would love to hear what you think, especially if you're dealing with document collection in your support workflow!
Excited to see Zendesk integration next. Curious if Fibre support multiple file uploads at once?
Hey Paul, quick one, are there plans to let teams use Fibre outside Intercom Messenger? Just thinking about folks who’ve already built their workflows on other chat platforms or email support.
About Fibre AI on Product Hunt
“Secure file uploads for Intercom, Crisp & Zendesk”
Fibre AI launched on Product Hunt on October 28th, 2025 and earned 134 upvotes and 3 comments, placing #10 on the daily leaderboard. Secure document collection for Intercom, Crisp and Zendesk. Files upload directly from customers to your own cloud storage - bypassing our servers entirely. Full control over where sensitive documents land, with custom branding and no 100MB limits.
Fibre AI was featured in Storage (7.2k followers), Customer Communication (12.6k followers) and SaaS (41.5k followers) on Product Hunt. Together, these topics include over 45.5k products, making this a competitive space to launch in.
Who hunted Fibre AI?
Fibre AI was hunted by Paul Waweru. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
Want to see how Fibre AI stacked up against nearby launches in real time? Check out the live launch dashboard for upvote speed charts, proximity comparisons, and more analytics.
Paul Waweru
Hey Product Hunt! 👋
We're introducing Fibre - secure file uploads for Intercom, with AI-powered document summaries to help support teams triage faster.
Fibre came out of a real pain point we hit using Intercom for support.
We needed customers to upload sensitive docs all the time - proof of address, ID verification, business documents etc. However, customers kept pushing back because they didn't feel comfortable sending sensitive files to Intercom. Not forgetting the privacy and GDPR challenges, and the 100MB limit for file uploads.
So what happened? Everyone just fell back to email. Which made things worse - unencrypted attachments flying around, compliance nightmares, documents scattered across channels.
That's why we built Fibre. The idea is simple: files go straight from the customer's browser via Intercom Messenger to your storage (Google Drive, with S3 and Azure coming soon). Nothing touches our servers or Intercom's. Customers stay in Messenger where the conversation already is, you get documents exactly where you need them.
Here's what makes it powerful: when a document arrives, our AI automatically generates a privacy-safe summary and posts it to the conversation. We detect and redact PII like names, emails, and account numbers before summarisation. This means your ops team can understand what's in a 50-page document without opening it, making triage dramatically faster.
It's early days, but we're excited about where this is going. Next up on the roadmap: Zendesk and Crisp integrations, plus S3 and Azure storage options.
Would love to hear what you think, especially if you're dealing with document collection in your support workflow!