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Calculators for Workforce Planning
Calculate call/chat/email center staffing (Erlang C)
Erlangtools.com is a free workforce management toolkit for contact center planners. It includes Erlang C, Erlang A, staffing, service level, shrinkage, and occupancy calculators with full support for chat center concurrency, something most online tools still don't handle correctly. Built by a WFM professional who got tired of voice-only calculators in a multichannel world. No signup, no paywall, CSV export included.
I’m the maker of ErlangTools.
I built this because most Erlang C calculators I found were either too basic, outdated, or locked behind paywalls. I wanted something simple but actually useful for real-world workforce planning.
If you’ve ever worked with call center staffing or Erlang before, I’d love your thoughts:
- Does anything feel confusing?
- What features are missing?
- Would you actually use this in your workflow?
I’m actively improving it, so your feedback can directly shape the next updates.
Thanks for checking it out!
About Calculators for Workforce Planning on Product Hunt
“Calculate call/chat/email center staffing (Erlang C)”
Calculators for Workforce Planning was submitted on Product Hunt and earned 0 upvotes and 1 comments, placing #326 on the daily leaderboard. Erlangtools.com is a free workforce management toolkit for contact center planners. It includes Erlang C, Erlang A, staffing, service level, shrinkage, and occupancy calculators with full support for chat center concurrency, something most online tools still don't handle correctly. Built by a WFM professional who got tired of voice-only calculators in a multichannel world. No signup, no paywall, CSV export included.
On the analytics side, Calculators for Workforce Planning competes within Productivity, Analytics and Developer Tools — topics that collectively have 1.3M followers on Product Hunt. The dashboard above tracks how Calculators for Workforce Planning performed against the three products that launched closest to it on the same day.
Who hunted Calculators for Workforce Planning?
Calculators for Workforce Planning was hunted by Omar. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of Calculators for Workforce Planning including community comment highlights and product details, visit the product overview.
Omar