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ThreadLine
Email outreach and support, unified.
ThreadLine is a customer support platform that helps companies engage with customers over Email, Telegram, and automated conversations. Connect your channels and talk to your customers from a single place. Add new agents to your system with ease and let them own and resolve conversations. ThreadLine also gives you real-time reports to measure your team's performance, canned responses for answering frequently asked questions quickly, and private notes so agents can collaborate internally.
Top comment
Hey Product Hunt! 👋 We're the team behind ThreadLine, and we're excited to share it with you today. Why we built it: Customer conversations end up scattered across email, Telegram, and automated flows. Nobody has the full picture, and replies slip through the cracks. We wanted one place where a team can see every conversation and own it through to resolution. What ThreadLine does: - 📥 One inbox: connect email, Telegram, and automated conversations and reply from a single place - 👥 Clear ownership: add agents and assign conversations, so each one has an owner who resolves it - 📊 Real-time reports: measure your team's performance as it happens - ⚡ Canned responses: answer frequently asked questions in seconds - 🔒 Private notes: let agents collaborate internally without the customer seeing Who it's for: support teams that are tired of switching between tools and want their conversations in one place. We'd love your feedback. Which channel should we add next? What would make ThreadLine a better fit for your team? We'll be here all day to answer questions. Thanks for checking us out! 🙏
About ThreadLine on Product Hunt
“Email outreach and support, unified.”
ThreadLine was submitted on Product Hunt and earned 0 upvotes and 1 comments, placing #59 on the daily leaderboard. ThreadLine is a customer support platform that helps companies engage with customers over Email, Telegram, and automated conversations. Connect your channels and talk to your customers from a single place. Add new agents to your system with ease and let them own and resolve conversations. ThreadLine also gives you real-time reports to measure your team's performance, canned responses for answering frequently asked questions quickly, and private notes so agents can collaborate internally.
On the analytics side, ThreadLine competes within Email, Email Marketing and Marketing — topics that collectively have 539k followers on Product Hunt. The dashboard above tracks how ThreadLine performed against the three products that launched closest to it on the same day.
Who hunted ThreadLine?
ThreadLine was hunted by Anuj Singh. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of ThreadLine including community comment highlights and product details, visit the product overview.