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StoreSide
The Shopify helpdesk that doesn't cost $300/mo
StoreSide is a Shopify-native helpdesk for growing stores. Every ticket shows live order data. AI drafts replies for you to review. Free to start. Takes 5 minutes to set up. No credit card required. Built for stores doing under $1M/year. You're the right fit if: - You run a Shopify store doing under $1M - You handle support yourself or with one small team - You're currently using Gmail, a shared inbox, or nothing at all - You've looked at Gorgias and decided $120–$300/month doesn't make sense
I'm a full stack developer. A year ago I left my job to go independent. I tried a few things with AI automation, nothing really stuck. Talking to Shopify store owners I kept hearing the same thing: paying $120+/mo for a helpdesk mostly designed for teams 10x their size. So I spent a month building StoreSide
What it does
StoreSide is a helpdesk built specifically for Shopify stores doing under $1M/year. It pulls order data, fulfillment status, and customer history directly into each ticket. No tab-switching. No copy-pasting order numbers.
The free plan gives you a unified inbox (email + contact form today, more channels soon) with Shopify context on every ticket, and AI-drafted replies you review before sending. The Pro plan ($59/month) lets the AI auto-send replies when it's more than 90% confident the message is a routine order-status question. You can watch the first few go out and turn it off anytime.
Setup takes about five minutes. No credit card required.
Why I built it this way
Most support tickets for small Shopify stores are the same 10 questions: "Where is my order?", "Can I change my address?", "I need to return this." Gorgias and Zendesk solve this with macros and rules you have to build yourself. I wanted a system that understood the category of question out of the box and could handle the easy ones automatically.
The 90% confidence threshold for auto-send is a deliberate choice. Below that, you get a draft. I'd rather miss an automation opportunity than send a wrong answer to a customer.
Technical decisions worth noting
- The Shopify integration uses their Admin API and webhooks, not screen-scraping. Order state stays current.
- AI drafts are generated with context: the ticket body, the customer's order history, and the store's return/shipping policy if you've provided it. Plain text prompt, no fine-tuning yet.
- The confidence score for auto-send is a combination of intent classification (is this an order-status question?) and answer certainty (do we actually know the status?). Both have to clear the threshold.
- Emails are sent through your own connected address so replies land in the thread customers already have.
Honest status
This is an early-access product. It handles email and Shopify contact-form tickets well. Instagram DMs, SMS, and live chat are on the roadmap. Multi-agent support (more than one person answering tickets) is also coming but not built yet. If you have a support team, this is not the right tool yet.
I'm Paolo, a full stack developer who left his job a year ago to build indie products. Happy to answer questions about the product, the integrations, or the AI confidence approach.
About StoreSide on Product Hunt
“The Shopify helpdesk that doesn't cost $300/mo”
StoreSide was submitted on Product Hunt and earned 7 upvotes and 8 comments, placing #146 on the daily leaderboard. StoreSide is a Shopify-native helpdesk for growing stores. Every ticket shows live order data. AI drafts replies for you to review. Free to start. Takes 5 minutes to set up. No credit card required. Built for stores doing under $1M/year. You're the right fit if: - You run a Shopify store doing under $1M - You handle support yourself or with one small team - You're currently using Gmail, a shared inbox, or nothing at all - You've looked at Gorgias and decided $120–$300/month doesn't make sense
On the analytics side, StoreSide competes within Productivity, Customer Communication and E-Commerce — topics that collectively have 710.6k followers on Product Hunt. The dashboard above tracks how StoreSide performed against the three products that launched closest to it on the same day.
Who hunted StoreSide ?
StoreSide was hunted by Paolo Caregnato. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of StoreSide including community comment highlights and product details, visit the product overview.
Paolo Caregnato