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Retro
Human centered customer service for premium brands.
A lot of customer service tools are optimized for ticket resolution and miss the mark when it comes to customer satisfaction and loyalty. Retro is the first human centered customer service platform that uses AI to build customer loyalty and increase customer satisfaction.
We started building on Retro because we needed an AI customer rep. As we're building, we learned that it's almost impossible to encode Human empathy and deep connections into AI systems. Our ticket resolution rate shot up, but our customers were not happy, they did not feel valued. And that's what inspired us to build the first human centered customer service platform assisted with AI.
About Retro on Product Hunt
“Human centered customer service for premium brands.”
Retro was submitted on Product Hunt and earned 0 upvotes and 1 comments, placing #234 on the daily leaderboard. A lot of customer service tools are optimized for ticket resolution and miss the mark when it comes to customer satisfaction and loyalty. Retro is the first human centered customer service platform that uses AI to build customer loyalty and increase customer satisfaction.
On the analytics side, Retro competes within Customer Success and SaaS — topics that collectively have 47.7k followers on Product Hunt. The dashboard above tracks how Retro performed against the three products that launched closest to it on the same day.
Who hunted Retro?
Retro was hunted by Robel Gebremichael. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of Retro including community comment highlights and product details, visit the product overview.
Robel Gebremichael