Automatically turn support messages into product updates
Your time is no longer best spent implementing every little code change. The real value of your time lies in your ability to be creative and make high-level business decisions. Jetson automatically translates your customer language into engineering language, so you can focus on the big picture tasks that will increase your revenue.
Hey everyone, this is a recent project made by @patrickbolle and myself. Both of us come from the world of building SaaS products that are successful to the point that customer support becomes a bottleneck, and unfortunately some things fall through the cracks. But your customers are the ones keeping your business afloat, and we believe that building great relationships with them is what makes businesses thrive.
Jetson uses an analysis pipeline (see more specifics on our blog) that takes customer messages from sources like HelpScout, Intercom, and Zendesk, and learns about your product to create the best possible engineering tickets that can be passed off to any developer or coding agent. In the age of AI, context is everything, and Jetson is a tool at your disposal to make it as easy as possible to turn vague customer language into engineering language that is so good that most coding agents can one-shot the fix with perfect quality. With customer support context, code context, and billing context all pulled into one place, you can focus on making the high-level decisions that actually impact your company's success.
Pat and I are actively using Jetson for our own businesses, and with our Slack integration I have my dream workflow where I can manage support, bugs, and features for my SaaS apps all from my phone.
We'd like to be open about what we're building as well as our challenges, so feel free to ask any questions or provide feedback here.
“Automatically turn support messages into product updates”
Jetson launched on Product Hunt on April 2nd, 2026 and earned 79 upvotes and 5 comments, placing #25 on the daily leaderboard. Your time is no longer best spent implementing every little code change. The real value of your time lies in your ability to be creative and make high-level business decisions. Jetson automatically translates your customer language into engineering language, so you can focus on the big picture tasks that will increase your revenue.
On the analytics side, Jetson competes within Customer Success, Customer Communication and Maker Tools — topics that collectively have 21.5k followers on Product Hunt. The dashboard above tracks how Jetson performed against the three products that launched closest to it on the same day.
Who hunted Jetson?
Jetson was hunted by Aurnik. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of Jetson including community comment highlights and product details, visit the product overview.
Aurnik
Hey everyone, this is a recent project made by @patrickbolle and myself. Both of us come from the world of building SaaS products that are successful to the point that customer support becomes a bottleneck, and unfortunately some things fall through the cracks. But your customers are the ones keeping your business afloat, and we believe that building great relationships with them is what makes businesses thrive.
Jetson uses an analysis pipeline (see more specifics on our blog) that takes customer messages from sources like HelpScout, Intercom, and Zendesk, and learns about your product to create the best possible engineering tickets that can be passed off to any developer or coding agent. In the age of AI, context is everything, and Jetson is a tool at your disposal to make it as easy as possible to turn vague customer language into engineering language that is so good that most coding agents can one-shot the fix with perfect quality. With customer support context, code context, and billing context all pulled into one place, you can focus on making the high-level decisions that actually impact your company's success.
Pat and I are actively using Jetson for our own businesses, and with our Slack integration I have my dream workflow where I can manage support, bugs, and features for my SaaS apps all from my phone.
We'd like to be open about what we're building as well as our challenges, so feel free to ask any questions or provide feedback here.
Here's a free trial link with 100 total uses: https://jetson.help/onboarding?trial=PRODUCTHUNT