Virtual assistant for customer service powered by AI
Our virtual assistant helps your team to leverage the power of artificial intelligence combined with a taste of human relationships. It's familiar, yet groundbreaking as everything is generated from a unique learning model, attached to your Crisp Workspace.
🎉🎉🎉 Hello Hunters,
We've been dreaming about making this for years, and are super proud to introduce MagicReply, the AI Assistant for customer service.
Initially based on OpenAI APIs, MagicReply is coming to life in a new version. We worked hard for months to create a proprietary machine-learning model we could offer to our customers.
Using the recent outbreaks, we decided to leverage the power of large language models combined with conversational data to offer a set of features that solve problems customer service teams are facing every day:
📝 Conversation summarization, to make shifts and conversation handovers efficient between teams, departments, and reps, no matter the timezone.
🤖 Suggested answers, to empower customer service agents with AI-generated answers that just need a click to be sent, generate another message, or add a personalized touch.
🇧🇷 🇮🇩 🇫🇷 Multilingual translation , to allow any company to scale an international customer support strategy from day one.
🎙 Speech-to-text, to prevent agents from listening to phone calls or voice notes that look like podcasts when handling numerous conversations at the same time.
📬 Topic categorization, which helps customer service agents understand what the conversation is about before even opening it.
All these features are live now and ready to be tested as MagicReply is now in beta mode.
Join us at crisp.chat/en/new to request early access
About MagicReply by Crisp on Product Hunt
“Virtual assistant for customer service powered by AI”
MagicReply by Crisp launched on Product Hunt on June 22nd, 2023 and earned 223 upvotes and 93 comments, placing #7 on the daily leaderboard. Our virtual assistant helps your team to leverage the power of artificial intelligence combined with a taste of human relationships. It's familiar, yet groundbreaking as everything is generated from a unique learning model, attached to your Crisp Workspace.
On the analytics side, MagicReply by Crisp competes within Productivity, Messaging and Artificial Intelligence — topics that collectively have 1.2M followers on Product Hunt. The dashboard above tracks how MagicReply by Crisp performed against the three products that launched closest to it on the same day.
Who hunted MagicReply by Crisp?
MagicReply by Crisp was hunted by Alexandre Mouriec. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
Alexandre Mouriec