Automate customer service answers and processes with AI
Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions, such as collecting leads and booking meetings.
Hi Product Hunt 👋
We are thrilled to share Brainwave, a generative AI powered tool that helps fast growing companies automate over 70% of their customer service processes. We help them automate actions, such as collecting leads and scheduling meetings in addition to text-based responses.
We spoke to over 50 customer-facing leaders just to understand why the current industry leading chatbots don’t work well. We realized that companies today are spending hundreds of hours finding and creating examples to train a bot that only resolves 30% of tickets on average. With the latest advancements in LLMs, we improve this experience by automatically learning from training data and automating resolution paths with much higher accuracy.
We personally answered over 1,000 REAL customer queries for our pilot client while dog-fooding our product, making sure we could understand and improve upon all the details that impact the agents' experience. Through countless iterations, we ensure that our tool can cover even the nuanced questions.
We help companies scale up their customer service process without linearly increasing the cost through the following main features:
Agent Assist: Save your agents more than 80% of their ticket handle time, we deliver answers based on a combination of your most up-to-date knowledge base, FAQs and previous training. Our tool presents agents with the resources we use to derive the answer, as well as all relevant user information.
Automatic answering: Once your agents feel comfortable with the consistent quality of the test environment answers, we move on to answering queries automatically with no agent involvement.
Automatic actioning: Some of the most time-consuming queries involve checking multiple tools and taking pre-defined actions. We help companies automate a significant portion based on decision trees and workflows.
💥 Coming soon:
-Return automation: extend trials and issue refunds without manual intervention.
-Email integration: in addition to the website integration available, you'll be able to integrate your chatbot with your email.
🙏 Our Ask:
We are currently onboarding new customers and helping them 3-4x their automation rate. If your team is overwhelmed by the number of support queries (50+ inquiries/daily and growing, 2+ customer support agents), let us help you by scheduling a call with us here or email us at [email protected]. You can also visit our website here.
Best,
Co-founders @ Brainwave.so.
About Brainwave on Product Hunt
“Automate customer service answers and processes with AI”
Brainwave launched on Product Hunt on August 29th, 2023 and earned 477 upvotes and 229 comments, placing #4 on the daily leaderboard. Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions, such as collecting leads and booking meetings.
On the analytics side, Brainwave competes within Customer Communication, Artificial Intelligence and Bots — topics that collectively have 589.3k followers on Product Hunt. The dashboard above tracks how Brainwave performed against the three products that launched closest to it on the same day.
Who hunted Brainwave?
Brainwave was hunted by Rohan Chaubey. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
Rohan Chaubey