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arbiter-mcp
AI agent that triages IT tickets, not just routes them
Arbiter is an MCP-native AI agent that triages IT tickets and decides to auto-resolve or escalate based on trust scores and hard-coded risk keywords (security, billing, and production) that force human review. Unlike Jira-Slack integrations that just move data, Arbiter makes decisions. Built with vendor-agnostic interfaces where Jira, Slack, and Groq are reference implementations, not dependencies. Apache 2.0, open for contributors.
Maker here 👋 Built this because most "AI ticket triage" tools I found just relabel tickets — none of them commit to a decision.
Arbiter will actually auto-close a ticket if (and only if) the trust score clears the threshold and no risk keyword fires.
Happy to answer anything about the scoring design or the benchmark methodology (40 hand-graded tickets, including deliberately tricky ones).
About arbiter-mcp on Product Hunt
“AI agent that triages IT tickets, not just routes them”
arbiter-mcp was submitted on Product Hunt and earned 3 upvotes and 1 comments, placing #159 on the daily leaderboard. Arbiter is an MCP-native AI agent that triages IT tickets and decides to auto-resolve or escalate based on trust scores and hard-coded risk keywords (security, billing, and production) that force human review. Unlike Jira-Slack integrations that just move data, Arbiter makes decisions. Built with vendor-agnostic interfaces where Jira, Slack, and Groq are reference implementations, not dependencies. Apache 2.0, open for contributors.
On the analytics side, arbiter-mcp competes within Productivity, Developer Tools, Artificial Intelligence, GitHub and OpenAI Day — topics that collectively have 1.7M followers on Product Hunt. The dashboard above tracks how arbiter-mcp performed against the three products that launched closest to it on the same day.
Who hunted arbiter-mcp?
arbiter-mcp was hunted by Vicky. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of arbiter-mcp including community comment highlights and product details, visit the product overview.
Vicky